Presenting these original design in a peer and tutor critique group presented to constructive feedback. It was agreed that the pt. size for the copy text was of an appropriate size. To ensure accessibility across all ages of user however, it was suggested that an additional feature be added that would allow users to toggle the size of the text to suit their needs.
When critiquing the initial reaction to the opening screen of the app, most found that the 'Search' button was unclearly labelled and did not initially provoke the user to use the feature to access medical advice. It was agreed that the button should be re-labelled as 'Diagnosis' to create a connection between using the app and visiting a doctor, thus creating a simpler user experience.
A lengthy discussion was had as to how the medical information should be displayed, through either pure text or a combination of text and illustrations. Some suggested that when users search for conditions such as a rash or cut, a diagram or illustration may be useful to help them identify the visual signifies of an allergic reaction or an infection. However, some also felt that illustrations could be misinterpreted, particularly by different generations, and lead some users to falsely self-diagnose their conditions. This would result in inaccurate medical advice being given and potentially life-threatening situations. Using only text would allow users to read in depth descriptions of different symptoms and conditions, which would give them a greater understanding on which to base their answers to questions.
It was also suggested that the NHS and 111 logos on the home screen be made more recognisable to the standard NHS logo, rather than creating an alternative version for use within the app. Also, many found that the flat colours of the app gave an unattractive and less legitimate aesthetic, and suggested that a subtle gradient would provide more depth within the screen.