There is currently only one other service available within the NHS that provides individuals with non-emergency medical advice. Located on the NHS website is an A-Z of conditions with symptoms for each and a short selection of questions to help determine the self-diagnosis. The online service in this format requires a relatively large amount of time to browse through options and answer questions and is therefore not an efficient service for individuals who need to find information quickly and succinctly. The design of the symptom checker feels outdated and the information is inaccessible due to a small type size.
NHS website
Symptom checker
To accompany the 111 telephone service the NHS website states that a Typetalk texting service exists for those with hearing difficulties, however this system appears outdated and would allow for a slow transfer of medical advice, possibly leading to a worse outcome for the individual. There are also no other services that exist in the wider field that allow individuals to input symptoms and receive accurate medical advice.
